Returns and Refunds
If for any reason you wish to exchange your online purchase, please send your shoes back with a copy of your invoice and the completed slip returns slip that is located inside the shoe box.
Please find the Windsor Smith ONLINE returns policy below:
- Windsor Smith can replace items only if they have a manufacturing fault or wrong size.
- Returns will be exchanged/refunded at company's discretion
- We cannot accept worn shoes
- We cannot accept goods more than 30 days past delivery.
- We can only process goods purchased through windsorsmith.com
- We will notify of your refund via e-mail after we have received and processed the retuned item.
- Refund will be charged back to your credit card usually within 7-14 business days after we receive your return.
Please send returns to:
Windsor Smith Pty. Ltd.
189-193 High Street,
Preston, 3072
Victoria, Australia
Please note that the above policy applies only to ONLINE purchases. Store purchases are subject to a different returns and refunds policy. Please feel free to contact our customer service team if you have any queries.